Cyber security solutions prevent the Excel Add-in from working properly

The Excel Add-in might be prevented from working properly if you use a cyber security solution, including but not limited to:

Avast Internet Security
Kaspersky Total Security
Bitdefender Total Security
Symantec Norton Internet Security

Symptoms

• When trying to use the Excel Add-in: open a Quick Report or a Time Series, or download a list. Nothing happens.

• The Data Engine icon does not appear in the tasks bar.

Solution

Check your cyber security solution settings to authorize the Excel Add-in.