Skip to main content

Error when refreshing a workbook: “The file could not be accessed…”

You may get the following error message when refreshing a workbook containing Quick reports and/or Time series:

RefreshWBNoExist.png

This message informs you that the Excel Add-in is not loaded.

Click OK. Load the add-in and retry.

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.