Troubleshooting

You will find in this section information to solve common issues with Excel Add-in.

See also:

Data migration : Troubleshooting

#Err Rate message displayed in cell

#NA Period NoPerm message displayed in cell

Cyber security solutions prevent the Excel Add-in from working properly

Error when opening a workbook: "Security warning..."

Error when opening a workbook: "We can't update some of the links..."

Error when refreshing a model: "Excel can't open two workbooks with the same name..."

Error when refreshing a workbook: “Cannot run the macro…”

Error when refreshing a workbook: “The file could not be accessed…”

Function module Excel Add-in disabled

Infront tab and ribbon missing when I open Excel

Error message "Unable to connect to Infront Analytics server"

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.